Privacy Policy
This Privacy Policy describes how شركة البرمجيات الحديثة لتقنية المعلومات ("Barmajeyyat", "we", "us"), the company behind the Yamador customer engagement platform, collects, uses, and protects personal data in connection with this website, the Yamador platform, the Yamador Messaging Hub, and our integrations with third-party messaging platforms, including the WhatsApp Business Platform, Messenger, and Instagram messaging operated by Meta Platforms, Inc. ("Meta").
1. Our role
Yamador is business software. Our customers — the businesses that use Yamador to communicate with their own customers — decide whom to contact, on which channel, and with what content. For the personal data of message recipients ("end users"), our business customer is the data controller and Barmajeyyat acts as a data processor / service provider, processing data only on the customer's documented instructions. For data about visitors to this website and our direct business contacts, Barmajeyyat is the data controller.
2. Data we process
2.1 On behalf of our business customers
- Contact data: names, phone numbers, email addresses, messaging identifiers (such as WhatsApp phone numbers or Messenger/Instagram-scoped IDs), and attributes our customer maintains about its contacts.
- Message data: the content of messages sent and received through Yamador, including template messages, replies, and media.
- Delivery and engagement metadata: delivery, read, click, reply, and call-outcome events, timestamps, and message identifiers.
- Consent and preference data: opt-outs, do-not-contact entries, and contact-time preferences.
2.2 As controller
- Business contact data: name, work email, phone, and organisation of people who contact us or represent our customers.
- Website data: basic technical logs (IP address, browser type, pages visited) required to operate and secure this website. This website does not use advertising trackers.
3. Messaging platform data (WhatsApp, Messenger, Instagram)
When a business uses Yamador with Meta messaging channels, we receive data from Meta's APIs (such as inbound messages, delivery and read events, and messaging identifiers) and send data to Meta's APIs (outbound messages) strictly to provide the service to that business. In doing so:
- We process Meta platform data in accordance with the Meta Platform Terms and applicable messaging policies, including the WhatsApp Business Messaging Policy.
- Businesses using Yamador own their WhatsApp Business Accounts and their relationship with Meta; Barmajeyyat acts as a technology provider.
- Platform access credentials are stored encrypted and are used only to operate the integration.
- We do not sell platform data, use it for advertising, or use it to build profiles unrelated to the service.
- Message events are buffered transiently in the Yamador Messaging Hub only until they are retrieved by the customer's Yamador deployment, and are deleted on a short retention schedule thereafter.
4. How we use data
- To deliver, route, and track messages and calls that our business customers initiate.
- To enforce compliance controls: opt-out handling (e.g. STOP keywords), do-not-contact lists, and permitted contact windows.
- To provide reporting and analytics to the business customer about its own campaigns.
- To operate, secure, and troubleshoot the platform (logging, fraud and abuse prevention).
- To respond to enquiries and manage our customer relationships.
We do not sell personal data. We do not use end-user message content for marketing our own services or for training unrelated systems.
5. Retention
- Messaging Hub buffers: transient; events are removed after retrieval by the customer's deployment, with a maximum retention measured in days.
- Campaign and message records: retained within the business customer's own Yamador deployment under the customer's control and retention policy.
- Business records: retained as long as needed for the customer relationship and legal obligations.
6. Security
We apply technical and organisational measures appropriate to the risk, including encryption of data in transit (TLS) and of stored credentials at rest, authenticated and signed service-to-service communication, role-based access control, tenant isolation enforced at the database layer, and audit logging of sensitive actions. Yamador is designed to be deployable on customer premises so that message content and contact data can remain inside the customer's own network.
7. Sharing
We share personal data only with:
- The messaging platforms needed to deliver a message (e.g. Meta for WhatsApp, Messenger, and Instagram messaging; SMS or voice carriers chosen by the customer);
- Infrastructure providers hosting the Yamador Messaging Hub, bound by data-processing obligations;
- Authorities where required by applicable law.
8. Your rights
Depending on your jurisdiction, you may have rights to access, correct, delete, or restrict the processing of your personal data, and to object to processing.
If you received messages from a business using Yamador: that business is the controller of your data — please direct requests to it first. You can stop receiving messages at any time, for example by replying STOP to an SMS or using the opt-out option in the conversation. We will assist our customers in honouring your rights.
You may also contact us directly at privacy@barmajeyyat.com, and see our Data Deletion Instructions.
9. International processing
The Yamador Messaging Hub is operated regionally: message events for a customer are buffered in the region serving that customer. Customer deployments themselves run on infrastructure chosen and controlled by the customer.
10. Children
Yamador is business software and is not directed at children. We do not knowingly process children's data for our own purposes.
11. Changes
We may update this policy from time to time. The effective date above reflects the latest revision; material changes will be posted on this page.
12. Contact
شركة البرمجيات الحديثة لتقنية المعلومات (Barmajeyyat)
Email: privacy@barmajeyyat.com ·
info@barmajeyyat.com